Shipping policy
We provide fast and efficient shipping for our customers.
How Shipping Works?
A confirmation email will be sent upon placing your order. Once confirmed, we will process and arrange the shipment. After your shipment has been processed, you will receive an email with tracking information. If you do not receive any information from us, please contact us at hello@heygloop.com and we'll be here to help!
Processing & Shipping Time
Orders are typically processed within 2-4 business days. Once shipped, domestic packages generally take 5-10 business days to arrive at their destination. However, shipping times may vary depending on factors such as carrier delays, holidays, weather conditions, or other unforeseen circumstances. Outlying states and U.S territories may experience longer shipping times.
Estimated Delivery Date
The estimated delivery date provided at checkout is only an estimate and not a guaranteed delivery date. While we make every effort to ensure timely delivery, we cannot guarantee that your package will arrive exactly within the estimated timeframe.
Shipping Information & Price
- All of our products are shipped from California, United States.
- Pricing is available upon checkout.
- All items are shipped via United States Postal Service (USPS) or United Parcel Service (UPS), if USPS does not deliver to your address please reach out so we can use a different courier.
- Free shipping is available for purchases over $100 (standard shipping for U.S. Domestic only)
- Please note: free shipping is calculated at checkout. Any items added after checkout on the post-purchase page won’t count toward the $100 free shipping minimum.
P.O. Boxes, APO/FPO/DPO Address
We DO NOT ship to P.O. Boxes due to the risk of loss.
While we don’t recommend receiving the products through APO, FPO, and DPO addresses:
- If you still wish to receive it, it could take up to 45 business days.
- Please be advised that if the items are confiscated, it is the recipient’s responsibility.
Discreet Shipping
We ship our products in unlabeled boxes so you receive them without any issues.
Navidium Shipping Protection
- Navidium Shipping Protection is added to your cart to cover losses from theft, loss, or damage by default. This insurance does not cover failures due to incorrect or insufficient addresses.
- If you do not wish to have this protection, you could remove it before proceeding to checkout.
- Note that once opted in and the purchase is completed, the protection fee is not refundable.
Damaged items
If your products arrive damaged, please contact us at hello@heygloop.com within 7 days of receiving them. After inspection, we'll provide replacements as necessary.
Missing, Stolen, or Unable to Locate Shipments
- If the shipment tracking status shows "Delivered" and you cannot locate the shipment, we understand the frustration this may cause. Weeday cannot be held responsible for shipments that are lost or stolen after being marked as "Delivered," unless Navidium Shipping Protection was purchased.
- With Navidium Shipping Protection, contact the carrier to file a claim and send us the claim form at hello@heygloop.com. Upon validating the claim, we will arrange a replacement.
- Please note: We will only issue a replacement order for the lost or stolen package. We will not issue a refund.
If you have any questions, please contact us at hello@heygloop.com.
Incorrect or Insufficient Addresses
If an order cannot be delivered due to an incorrect or insufficient address provided at checkout, we are happy to facilitate a reshipment. However, it is important to note that any costs associated with the reshipment will be borne by the customer. Delivery failures due to address errors will not be covered by Navidium Shipping Protection. Please ensure your address details are accurate to avoid any unnecessary delays or expenses.
For assistance with reshipment arrangements, please contact us at hello@heygloop.com